Anja Lee Catering FAQ
Why is Anja Lee Catering special (and good for your health)?
Our food is from the highest quality sources, including organic and local when possible (and when it is the healthiest option). We cook “clean” food without any refined sugars. We cook without gluten when requested and without lactose when requested, at no additional charge. We offer vegan, paleo, gluten-free, and dairy-free options and are happy to work with you to meet any dietary restrictions.
Can you provide for vegetarian and special dietary needs?
We have wide variety of vegetarian, vegan and other special needs menu items. When you come in to plan your event, we will discuss your dietary needs and suggest a menu that will be suitable for you and your guests. Please tell us if we need to consider food allergies.
What is the best way to contact you with questions or to place an order?
If you have any questions please e-mail or text us (email@example.com or 530-386-2018). Our voicemail does not always work correctly and is not the best resource. We can schedule an appointment with you to connect on the phone via email.
We are available to answer any questions Monday through Friday, and occasionally Saturday and Sunday, from 10:00 am to 5:00 pm. We are frequently on email, so please send all info so we can have the most thoughtful response possible written down. We try our best to get back to our customers within the business day; if your inquiry comes in later in the afternoon, we will respond the following day.
How much notice do I need to give for a catering request, and how do I secure my date?
We usually require at least 48 hours notice for smaller events. Wedding receptions typically book 4-12 months in advance. Corporate events usually have a shorter lead time. We accommodate 1-2 bookings per day and dates are first come first served. Once a contract is signed and a deposit made (within 3 days of signing contract), that date is secured for your order. We always recommend placing your order as soon as you decide to use us to cater your event. During particularly busy seasons, a few weeks notice may be required. If you would like your order delivered, it's best to submit your order at least a week or more in advance. Our delivery schedule tends to fill up quickly. If we're available, we can provide corporate lunches with a 48 hour notice. We suggest reserving your date as soon as it is confirmed. Summer weekends and all dates in December fill very quickly.
What does a full-service event include?
Full-service events mean that we give you the freshest ingredients possible and provide staff to pass food. We cook either in our kitchen off-premise, or we encourage you let us cook in your kitchen or at your location for the highest quality food. We set-up any food displays, serve food, and clean-up leaving the space exactly how we found it (or better!).
What is your drop-off delivery policy (when it is not a fully staffed event)?
We schedule hour delivery windows, so let us know what your ideal window would be (11:00 to 11:30 am, 3:45 to 4:15 pm, etc.) The times of the delivery window represent the earliest to the latest times we could arrive. Our earliest delivery window is 8:00 am - 9:00am, and our latest is 7:00 to 8:00 pm. Ideally the end of your delivery window should be at least 30 minutes before your guests arrive, so you have time to set up your buffet. When we deliver, we simply drop off the food. You are in charge of the set up, since the food is essentially ready to serve. If you would like help setting up, please let us know. Charges for set up start at $25. We must also allow for a longer "set up" window.
What is the charge for delivery?
Deliveries beyond 5 miles of our location 2347 Union Street will be charged an “out of SF vicinity flat fee” of $149/order. If an order is so large it requires two people and/or two delivery vehicles, or if there are access challenges (stairs, difficult parking, etc.), additional charges will apply.
Is there a minimum order amount required?
Minimums are determined based on the costs associated with the event, but typically require at least $800/order.
What can I expect when I order from Anja Lee Catering?
All of our food is prepared to order and is intended to be served at room temperature or slightly chilled. Our philosophy is fresh, healthy food prepared as closely to event time as possible to maintain quality. We are somewhat unique in that you can count on us to make every bit of the food that day. Whether you are trying to figure out how much food to order for an open house, birthday party, or wedding reception, we will be attentive to your needs. Please let us know what you are looking for, and we will do our best to provide helpful information.
Is Anja Lee Catering full-service?
Yes! And we encourage a full-service experience for the most optimal service and freshest food. We provide staff for private parties as well as help coordinate rentals and bartending for a 20% management fee.
How are the items on your menu packaged, presented, served, etc.?
We leave our presentation materials up to the client and give pricing and material options. We encourage compostable and recycled products, and therefore have a variety of affordable options available.
Can you provide rental items for my event?
We are happy to help organize rentals with our partner company, A1 Rentals out of Redwood City, once you know exactly what you need. We charge 20% service fee on the final rental total for managing your rentals. They offer usual party items such as tables, chairs, linens, china, glassware and silverware, but also fine china, crystal, and specialty linens.
PAYMENT AND CANCELLATION POLICY
Can I change my order once it has been placed?
We are usually able to accommodate changes made at least two days before your event. Let us know when submitting your order if you anticipate making any adjustments. If you plan to increase your order, we will accommodate the best we are able to. Decreases to orders less than seven days in advance may increase cost per person. Please note that we consider all orders final two days before the scheduled event date and are not able to make any changes after this time.
What is your cancellation policy?
Please let us know as soon as possible if you need to cancel you order. Initial deposits to secure your date are non-refundable. Orders that are canceled less than 30 days before the scheduled event date will be charged 50% of the total invoice, and less than 7 days will be charged 100% of the total invoice. This charge is to cover foods that cannot be used, labor, rental goods, and jobs we may have declined in order to accommodate your event.
How do I pay for my order?
You are welcome to pay with cash, ACH Direct deposit and check. Credit cards and PayPal are accepted and will incur a 5% unavoidable processing fee. We require a 50% deposit made within 3 days of signing the contract to guarantee all orders. Contracts are signed when you are ready to secure your date from being claimed by anyone else. Payment is due one week before the event date. If we do not receive full payment seven days before the event date, or are unable to process your credit card for payment, your order will not be fulfilled.
Do you do tastings?
We do tastings for larger events with a minimum of $10,000 orders once the deposit is made. If you would like to taste before making a deposit, we will charge a normal private event charge per head, and if you decide to make a deposit, 50% of this charge will be credited towards your final bill.
Is a gratuity automatically added to my order?
We automatically add 20% gratuity to the final invoice of catering orders. Gratuities are shared among all who helped prepare and execute your order.
Can I make up my own menu or make changes in your menus?
Absolutely! We love to help you create a special menu just for your party! All of the menus on this website are completely customizable, you are welcome to make any additions or changes you prefer.
Do you have children's prices?
Children under 10 will be charged 75% of per head cost when servings are plated. For buffet, per person cost stays the same (unless children do not plan to eat). We let you decide how many people you would like to order food for, in relation to the size of your group and eating habits.
Do you provide wine or liquor?
While Anja Lee Catering is not licensed to sell alcohol, we do maintain the necessary liability insurance to serve your guests if you provide the alcohol. We can provide you with recommendations on where to find the best buys and offer suggestions on selections.
Do you provide bartenders and servers?
Yes. Our bartenders and servers are trained, professional, and very friendly! We carry full liability insurance for both food and alcohol service. As a general rule, you need to allow one bartender per 100 guests for beer and wine bars and one bartender per 75 guests for full bar service.
Do you have a corkage fee?
No. We will open and serve beverages you supply at no additional charge.
Do your servers wear uniforms?
Our trained, professional staff are attired either in black and white uniforms or in all black uniforms with, black aprons. They are professional, neat, and always ready to help!
Do you charge extra to cut the wedding cake?
Yes, if it requires additional staff.
Do you setup and cleanup?
We will set-up buffets, clear the tables, and clean the service/kitchen area, leaving it as we have found it. If you wish us to set-up and breakdown the tables and chairs there is an additional fee.
How many servers will be needed at my event?
As a general rule, we provide one server for every 25 people at a buffet. We provide one server for every twenty people at a sit down dinner. For passed appetizers, we provide one server for every 15 people. However, the server ratio depends on how formal or complicated the event is and may be reduced or increased, depending on these factors. A lavish six-course, sit-down dinner may require one server per 10-12 guests or a very simple buffet many only require 1 server for 35 people. Using your event details, we will recommend the minimum number of servers required based on our experience. Our goal is to make your event run smoothly, therefore we have a two server minimum for events. We do charge for servers, ranging from $120-$200/server depending on the length and details of the event.
Besides the cost of food, what charges can I expect for a catered event?
When we provide your personalized proposal, we list of all of our estimated charges in order to provide you with a complete proposal. In addition to the package per person price, we include the following in each proposal: rentals or additions (that we obtain on your behalf), labor charges for service staff, gratuity and sales tax. Credit card processing fees will also be added if that is the method of payment you choose.
Is there an additional catering fee?
No! All charges for food costs, food prep, set-up clean-up, etc. are included in your per person fee.
What is your "Drop Off" service?
We bring items to you in disposables and help set up your buffet. There are no servers. A delivery fee is charged. This option works best for informal corporate events and informal parties of less than 30 people.
Do you provide paper goods, china, linens, or chafing dishes for drop offs?
For drop offs, we charge a per person fee for disposables required to pack your items, as well as cutlery, plates and napkins. For full-service, we provide table cloths (black or tan) and serving equipment at no additional charge. Plates, cutlery and napkins may incur a fee. For full-service, we wiill set up any necessary chaffing dishes.
How do you charge for labor?
We charge for our staff by a flat fee depending on the time and labor required by the staff. We do our best to estimate the fee required for our staff up front. However, since many variables exist, the final cost is based on the actual time worked. For large full service events, we require an Event Manager to oversee staff and ensure the coordination of a successful event.